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Support and security

ERA Support and Security

Use the guidance below, then contact support@eraprojects.io.

ERA Wallet 1.2.0 build 4

The QR-corrected ERA Wallet 1.2.0 build 4 is available for Windows x64 and as a signed Android universal prerelease. Owner-performed Android build 4 read-only device checks passed; full V14 production commissioning remains open. Download only from this site, verify the published SHA-256, and preserve existing accounts and application data. Use Polkadot.js Apps with the official ERA endpoint.

Connection and transactions

Confirm wss://eraprojects.org/ and the public network name ERA. Pending does not mean finalized. Record a public transaction hash and avoid duplicate submission while status is unknown.

Account secrets

ERA support cannot recover a lost recovery phrase and will never request a phrase, private key, PIN or password. Never paste an existing recovery phrase into a website.

Phishing and impersonation

Do not trust direct messages, download mirrors or files claiming to be an official public ERA Wallet package. Preserve non-secret evidence and report the URL or sender.

Bug and security reports

Send steps, platform, timestamps, public transaction hashes and redacted diagnostics. Remove keys, phrases, passwords and personal data. Report exploitable issues privately before public disclosure.

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