ERA Wallet and local accounts
ERA Projects Development LLC provides ERA Wallet for the ERA blockchain. The wallet keeps account labels, selected-account settings, PIN verification data, and recovery material on your device using platform storage. ERA does not offer an account-cloud backup or receive your recovery phrase or private signing key. Your operating system backup settings and any exports you choose may create other copies. Keep your recovery phrase private; ERA support will never ask for it.
ERA network and public records
When you use network features, the app sends public addresses, balance and asset queries, staking, NFT and reward queries, fee requests, and signed transactions to the configured ERA node over secure WebSocket. The node receives connection information such as your IP address. Public blockchain addresses and finalized transactions may be visible to others and generally cannot be deleted by the wallet. The app does not send raw recovery phrases or private signing keys to the node.
QR scanning and Google services
The recipient QR scanner processes camera frames and scan results on your device; ERA Wallet does not intentionally upload those images or results. The Android scanner uses Google Play Services ML Kit, which may send device and app information, identifiers, performance information, and usage diagnostics to Google over HTTPS. Device biometric checks are handled by the operating system; the wallet does not receive raw biometric data. We have not identified a separate first-party advertising, analytics, or crash-reporting SDK in this wallet release.
Website and service records
Website hosting and ERA network infrastructure may process an IP address, requested path, time, response status, browser or app details, and other technical connection data for service operation and security. The public ERA RPC access log currently rotates daily with 14 archived log files. Other operational journals, backups, exceptional exports, and other node routes may have different retention. We cannot promise a single deletion period for all such records.
When you email support, ERA receives your address, message, and anything you choose to include. Access to the support mailbox is limited to authorized administrator or developer roles, according to the current operator statement. No fixed support-mail deletion schedule is currently in operation. A periodic cleanup is planned but is not yet an active retention guarantee. Do not email a recovery phrase, private key, PIN, or password.
Delete a local wallet account
In ERA Wallet, open Accounts, select the account, choose Delete account, read the warning, and confirm. This removes that account entry and recovery material from this device. Safely back up your recovery phrase first if you need future access. Deleting a local account or app data does not erase public-chain balances or transactions. ERA cannot remotely delete keys from your device. Device backup or user exports may retain separate copies.
Requests and contact
For privacy questions or to request deletion of ERA-held support correspondence, email info@eraprojects.io. An authorized administrator or developer will review what can be deleted, explain any legal or security retention that applies, and confirm the result. For questions about node connection records, use the same address. This request cannot remove finalized public-chain data.
ERA Projects Development LLC, New Mexico, United States. This page describes the current ERA Wallet and associated website/network services; it does not claim that future ERA features are live.
