ERA Projekte-Ökosystem-LogoERA Projekte
Support and security

ERA Support und Sicherheit

Befolgen Sie die nachstehenden Anweisungen und wenden Sie sich dann an support@eraprojects.io.

Windows and Android ERA Wallet update pending

Windows and Android ERA Wallet downloads have been removed pending a compatibility update for the current ERA Blockchain V13 runtime. Do not install archived or unofficial builds. An updated release will be announced here only after V13 compatibility and security verification are complete. Use Polkadot.js Apps with the official ERA endpoint.

Verbindung und Transaktionen

Confirm wss://eraprojects.org/ and the public network name ERA. Pending does not mean finalized. Record a public transaction hash and avoid duplicate submission while status is unknown.

Account secrets

ERA support cannot recover a lost recovery phrase and will never request a phrase, private key, PIN or password. Never paste an existing recovery phrase into a website.

Phishing and impersonation

Do not trust direct messages, download mirrors or files claiming to be an official public ERA Wallet package. Preserve non-secret evidence and report the URL or sender.

Bug and security reports

Send steps, platform, timestamps, public transaction hashes and redacted diagnostics. Remove keys, phrases, passwords and personal data. Report exploitable issues privately before public disclosure.

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